Barnsgate Law Limited Privacy Policy

This policy explains how Barnsgate Solutions obtains and uses your information. We are committed to keeping your personal data safe and confidential, both online and offline.

Our Promise

We promise to:

  • Keep your data safe and private.
  • Not sell your personal information.
  • Use your data for marketing or profiling only with your consent.
  • Prevent unauthorized access or disclosure by implementing appropriate physical, electronic, and managerial safeguards.
  • Make it easy for you to manage and review your contact preferences at any time.
  • Keep your personal information up to date.
How the Law Protects You

Your privacy is protected by Data Protection laws, which allow the use of personal information only if we have a proper reason. Depending on the purpose, our lawful basis will be one of the following:

  • To fulfill a contract with you: for arranging, producing, managing our products and services, or handling any other contractual duties.
  • When it is our legal duty or obligation: to meet responsibilities to regulators, tax officials, law enforcement, or other legal requirements.
  • When it is in our legitimate interest: to operate, manage, and improve our products and services and keep people informed about them, their duties, and responsibilities.
  • When you consent to it: where we have obtained appropriate consent to collect or use your personal information for a particular purpose. You can withdraw your consent at any time; see "Accessing Your Data."
Where We Collect Your Data From

We may collect personal information about you:

  • Directly: face to face, via video call, telephone, email, letter, or through our website.
  • From government and law enforcement agencies, agents working on your behalf, or introductions through our partners.

At the time your data is collected or submitted, we will ask for or provide the option to consent to the use of such information.

How We Use Your Information

To register you as a new customer, administer your account, keep our records up to date, and provide the products and services you request from us, it is necessary to record, store, and process personal data relating to you. We may collect:

  • Name
  • Contact information, including email address
  • Demographic information such as postcode, preferences, and interests
  • Any additional information relevant to your account or the products and services we provide.

We may periodically contact you about new products, special offers, or other information we think you may find interesting. If you prefer not to hear from us, you can change your contact preferences by unsubscribing here or contacting us.

We may need to disclose your data to others, including:

  • Professional advisors
  • Providers of banking services (such as Visa, Mastercard, and Direct Debit scheme)
  • Providers of legal, financial, and probate services (our partners)
  • Authorities, including government and law enforcement agencies.
How We Store Your Data

Your information is securely stored as physical documents, digital documents, or personal data. Physical documents are stored in a dedicated document storage facility protected against hazards and fully insured against loss and damage. Digital storage is protected by robust security policies and the latest technology.

How Long We Keep Your Data

We retain information as long as reasonably needed for the purposes set out in this policy and to meet legal, regulatory, tax, or accounting requirements. The specific retention period for your information depends on the services you receive and the reasons we hold your data. We maintain a data retention policy with clear guidelines on data retention and deletion. For more information about our data retention policy, see "Accessing Your Data."

Accessing Your Data

Under the UK GDPR, you have the right to question any information we hold about you that you think is wrong or incomplete. We will take reasonable steps to check its accuracy and correct it as quickly as possible. You can access your data free of charge by emailing the operations manager at hello@barnsgatesolutions.com. We will send a document detailing the data we hold on you within 28 days of receiving your request.

We will delete, remove, or stop using your personal information if there is no need to keep it and where you instruct us to do so. However, there may be legal, regulatory, or other reasons we need to keep or use your data. If you withdraw your data, we may not be able to provide certain products or services to you.

This does not affect your rights or our obligations under the UK GDPR.

How to Make a Complaint

If you are unhappy with how we have used your personal information, please let us know. We value your privacy and will do our utmost to resolve any issues promptly. If we cannot resolve your issue, you have the right to complain to the Information Commissioner’s Office (ICO). We ask that you attempt to resolve any issues with us before contacting the ICO.

Changes to This Policy

We continually improve and develop our services to meet customer needs. We may occasionally update this Privacy Policy to reflect ongoing changes, changes in the law, and technological advancements. We encourage you to review this page periodically. The date below indicates the last update to this Privacy Policy.